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Terms and conditions

These terms govern the provision of monitoring services by Vantage Metrics. By engaging our services, you agree to these terms in addition to any signed Service Level Agreement (SLA).

Last updated: March 2026

1. About us

Vantage Metrics is the trading name of a sole trader registered with HMRC for Self Assessment. Registered with the ICO for data protection (registration number: 00013303254).

Contact: hello@vantagemetrics.co.uk

2. Services

We provide:

  • Supply, installation, and configuration of wireless monitoring sensors
  • 24/7 automated alerting (SMS, email, and/or phone call)
  • Ongoing monitoring, maintenance, and periodic on-site reviews
  • Compliance reporting and audit-ready documentation
  • UKAS-traceable sensor calibration coordination
  • Technical support as defined in your Service Level Agreement

The specific scope, response times, and service tier for each client are defined in the signed SLA, which takes precedence over these general terms where there is any conflict.

3. Important limitations of monitoring

Our service provides automated alerts based on sensor readings. It does not guarantee the prevention of equipment failure, sample loss, or any other adverse event.

Specifically:

  • Alerts depend on sensor connectivity, gateway uptime, internet availability, and third-party platform reliability
  • There may be delays between an equipment fault occurring and an alert being received
  • We do not physically attend your premises in response to alerts - we notify your designated contacts who are responsible for taking action
  • The client remains solely responsible for the safety, maintenance, and operation of their own equipment and samples at all times
  • Our service supplements, but does not replace, your existing equipment maintenance, safety procedures, and insurance arrangements

4. Equipment ownership

All monitoring equipment (sensors, gateways, mounting hardware) installed at your premises remains the property of Vantage Metrics unless explicitly agreed otherwise in writing.

Where a client has purchased equipment outright (as specified in their proposal or SLA), ownership transfers to the client upon receipt of full payment of the setup fee. All other installed equipment remains the property of Vantage Metrics.

  • Equipment provided on a rental basis remains part of the service and is not sold to the client
  • On termination of the service, we will arrange removal of equipment at a mutually convenient time
  • The client must not tamper with, move, or modify installed equipment without prior agreement
  • Damage to equipment caused by the client or third parties may be charged at replacement cost

5. Client responsibilities

You agree to:

  • Provide safe and reasonable access to areas where equipment is installed
  • Comply with your own site safety and PPE requirements during our visits
  • Nominate at least one primary contact for alerts and communications
  • Notify us promptly of any changes to site layout, equipment, access arrangements, or alert contact details
  • Respond to alerts in a timely manner - we notify, you act
  • Not interfere with installed sensors or gateway equipment
  • Maintain your own equipment, insurance, and safety procedures independently of our service

6. Fees and payment

  • Pricing is set out in your proposal or signed SLA
  • Rental customers pay no setup fee. Purchase customers pay a one-time setup fee covering installation, configuration, and training, as set out in the proposal.
  • Monthly monitoring fees are invoiced in advance
  • Invoices are payable within 14 days unless otherwise agreed
  • Service agreements are subject to a minimum commitment period as specified in the proposal or SLA. Early termination within the minimum period may incur an early termination fee, calculated as the number of remaining months multiplied by the hardware recovery rate set out in the SLA.
  • Late payments may result in suspension of non-critical services (for example reporting and reviews) after written notice. Critical alerting will not be suspended without 30 days' written notice
  • All fees exclude VAT unless stated otherwise (VAT will be added if or when Vantage Metrics becomes VAT-registered)

7. Data and privacy

  • We collect and process personal data (names, contact details, site information) and monitoring data (sensor readings, alert history) in order to deliver the service
  • All data is processed in accordance with our Privacy Policy, available at vantagemetrics.co.uk/privacy
  • Monitoring data is stored securely on the Vantage Metrics platform and/or the iMonnit platform depending on the service configuration.
  • We will not share your data with third parties except where necessary to deliver the service or required by law
  • On termination, we can provide an export of your historical monitoring data on request within 30 days
  • For full details, see our Privacy Policy

8. Intellectual property

  • All reports, templates, documentation, and materials provided by Vantage Metrics remain our intellectual property
  • You may use reports and data internally (including for audits and compliance) but may not resell, redistribute, or publish them without written permission

9. Liability

To the maximum extent permitted by law:

  • Our total liability for any claim arising from the service is limited to the total fees paid by you in the 12 months preceding the claim
  • We are not liable for any indirect, consequential, or special losses, including but not limited to loss of samples, loss of research data, loss of revenue, loss of funding, or reputational damage
  • We are not liable for failures caused by internet or power outages at your premises, third-party platform downtime, equipment tampered with by the client or third parties, or events outside our reasonable control
  • Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law

We maintain professional indemnity and public liability insurance. Details are available on request.

10. Force majeure

Neither party is liable for failure to perform obligations due to events beyond reasonable control, including but not limited to power failures, internet outages, natural disasters, pandemics, government actions, or third-party service failures. Affected obligations are suspended for the duration of the event.

11. Termination

  • Either party may terminate the service as defined in the signed SLA
  • If no SLA is in place, either party may terminate with 30 days' written notice
  • Termination before the end of any agreed minimum commitment period is subject to an early termination fee as described in Section 6.
  • On termination: outstanding fees remain payable, equipment will be removed by arrangement, and data export is available on request
  • Confidentiality obligations and liability limitations survive termination

12. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to active clients by email at least 30 days before taking effect. Continued use of the service after changes take effect constitutes acceptance.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

Vantage Metrics
hello@vantagemetrics.co.uk